What Others Say About KLI

Thank you for your wonderful work over the past couple of days. I was thrilled by the quality of the interviews & respondents and your capabilities in managing them. We look forward to getting your report and I’m sure we’re going to want to work with you again in the future – your testing gave us amazing feedback. -- The Westfield Group

Identify potential use errors, root causes, and their consequences.

Evaluate against FDA recognized standards/guidelines:

 

Consider use errors as identified in the Usability Safety Framework:
  • Patient identification error
  • Mode error
  • Data accuracy error
  • Visibility error
  • Consistency error
  • Recall error
  • Feedback error
  • Data integrity Error
Focus on formal evaluation – summative testing with representative users