KLI is able to help you get started on creating a more user-centered strategy for your organization.

KLI consultants can come onsite for a determined period of time to help you create a customer experience strategy.   Typical engagements start with requirements meetings with leadership and current solution evalations.   Next, KLI will integrate usability testing offerings to help you come up with a roadmap that integrates both internal and customer requirements. In addition, a competitive  expert assessment / scorecard will be conducted to establish current gaps between your solution and your competitor(s).

Depending on your needs, KLI can also help you set the site architecture, come up with paper and pencil / low fidelity designs,  develop UI guidelines/standards for your design and development team to use throughout the project and for future projects, and assist with html prototyping if required.

KLI also has helped a few sites localize their site for the Latin America market.   For an example of a localized site, visit one of our clients Praxel Telecommuncations at www.praxtel.com.