Menu

Insights Development Page as of 2018Feb1st

White Papers

We talk to 30+ companies on any given day. We’ve put together a few
white papers to highlight some of the bigger questions in the UX industry.

Biometrics: An Overview

The Future is Here – You Can Talk to Your Machines and They Listen

Ten Questions to Ask a Prospective Usability Partner

Elements for an Actionable Customer Journey Map

Pros & Cons of Qualitative and Quantitative in UX Research

Five Best Practices From Public Websites to Improve Your Intranet Experience

Competitive Mobile Rankings

Every 6 months the Key Lime team creates syndicated reports that are available for sale to interested parties. These industry reports take into consideration not only what features a mobile app or site have, but how important said features are and which one is better from a usability perspective.

Auto Insurance Best Mobile Experiences

1. GEICO
2. USAA
3. State Farm

*As of 12/31/2017

Banking Best Mobile Experiences

1. USAA
2. Bank of America
3. Navy Federal Credit Union

*As of 11/30/2017

Credit Card Mobile Experiences

1. USAA
2. Bank of America
3. Wells Fargo

*As of 01/31/2018

Home Owners Best Mobile Experiences

1. USAA
2. Liberty Mutual
3. State Farm

*As of 09/30/2017

Online Grocers Mobile Experiences

Coming 2018

Car Buying Mobile Experiences

Coming 2018

Cruise Competitive Report

In these annual benchmark industry reports, KLI uses a multi-faceted research approach combining: quantitative, qualitative, and behavioral data. Hundreds of participants complete a series of common tasks on each cruise line website. Statistical analysis of this data is employed to rank sites and uncover the top drivers of loyalty and site satisfaction.

Auto Insurance Best Mobile Experiences

1. GEICO
2. USAA
3. State Farm

*As of 12/31/2017

Banking Best Mobile Experiences

1. USAA
2. Bank of America
3. Navy Federal Credit Union

*As of 11/30/2017

Credit Card Mobile Experiences

1. USAA
2. Bank of America
3. Wells Fargo

*As of 01/31/2018

Home Owners Best Mobile Experiences

1. USAA
2. Liberty Mutual
3. State Farm

*As of 09/30/2017

Online Grocers Mobile Experiences

Coming 2018

Car Buying Mobile Experiences

Coming 2018