by KLI | Nov 28, 2022 | Press Releases
Miami, FL. Key Lime Interactive has released its most recent, in-depth competitive analysis of the mobile user experience for the eight top-ranked automotive insurance companies in the United States. This report condenses the survey responses of more than 500 current auto insurance customers and shares performance scores for each company in several categories, outlining customer preferences demands that include:
- Best practices in UX design
- Specific interface designs
- Emerging trends that add value for customers
Additionally, the report includes relevant details about products, specific features that correlate with customer satisfaction, and screenshots and graphs to understand what the mobile user experience looks like across a range of auto insurers.
One key feature of this report is a comparative analysis that outlines which categories and features offer the best benefits for customers. Key Lime Interactive’s analyst synthesized the survey data to pinpoint which capabilities matter most to consumers, including:
- Changing Coverage
- Secure Login
- Account Details
- Help and Self Service
- Bill Pay
- Roadside Assistance
- Account Settings
- Alerts
- Customer Service
Subscribers to Key Lime Interactive’s Competitive Insights can access the full report, which is updated with the latest in mobile user trends every six months. As a result, subscribers have access to the most updated information about which mobile features and innovations are available in the auto insurance industry, and which ones matter most to consumers. Competitive Insights also offers similar research for other industries like mobile banking, credit card mobile UX, home and renter’s insurance mobile experience, and more.
Learn more about the Auto Insurance Mobile UX Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Oct 28, 2022 | Press Releases
Key Lime Interactive has released the latest competitive analysis report for consumer demand in mobile banking, comparing the top nine banking institutions in the United States. This report takes an in-depth look at which mobile capabilities are most important to consumers and how well industry leaders deliver on these capabilities.
By collecting survey responses from 500 current mobile banking consumers, the report offers performance scores for each bank across 18 capability categories, as identified as being most important to consumers. These include mobile deposits, online bill pay, account information, rewards, and more. Along with ratings for each bank, the report provides screenshots of actual user interfaces, graphs, and data that’s simple to understand and turn into actionable insights.
This report features a comparative analysis of what matters most to consumers, broken down into specific categories, including data for mobile websites and apps for both iOS and Android devices. Our team of expert analysts compiled survey data to highlight the features consumers are most eager to find in mobile banking, including:
- Account details
- Mobile funds transfers
- Online bill pay
- Check deposits
- App performance
- Products and services
- Security
- And more
Subscribing to Key Lime Interactive’s Competitive Insights means unlocking a world of new mobile banking potential through the full report. This report is updated every six months, which means subscribers gain access to the most current information about what consumers want in mobile banking, and how well industry leaders are delivering on these demands. Competitive Insights also offers competitive research for a range of industries, including home and renters’ insurance, mobile auto insurance UX, and credit card mobile UX.
Discover more about the Mobile Banking Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Oct 6, 2022 | Press Releases
Miami, FL. – Key Lime Interactive has released its most recent competitive analysis of customers’ mobile experiences for the top eight insurance companies in the United States, focusing specifically on home and renter’s insurance. Using survey responses from 500 current insurance customers, the report provides performance scores for each company in several areas, revealing customer preferences, best practices in UX design, specific interface designs, and emerging trends that customers value. In addition to company ratings, the report provides information about products, specific features that correspond with customer satisfaction, as well as screenshots and graphs that are quick and easy to read.
A key feature of the report is a comparative analysis of specific categories that offer the greatest benefit for consumers. These categories are broken down into specific features, including data for mobile websites and apps for both iOS and Android devices. Our analysts used survey data to identify some of the most important capabilities, including:
- Access to Account Information
- Claims
- Bill Pay
- Insurance Quotes
- Alerts
- Self-Help
- Secure Login
- Customer Service
Subscribers to Key Lime Interactive’s Competitive Insights can access the full report, which is updated with new consumer data every six months, providing the most up-to-date information about mobile features and innovations in the home and renters insurance industry. Competitive Insights provides similar competitive research for a variety of other industries, including mobile banking, auto insurance mobile experience, and credit card mobile UX.
Learn more about the Mobile Insurance Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Aug 25, 2022 | Press Releases
Miami. FL. 25 August 2022 –
Key Lime Interactive has released its most recent competitive analysis of user mobile experiences for the top nine credit card companies in the United States. Based on survey responses from more than 500 participants, the report provides performance rankings as well as important insights into customer preferences, UX design best practices, and emerging industry trends and innovations. The report also includes overall product ratings, performance details related to specific features, and charts that put the data into an easy-to-read format. “Creating great customer experiences is paramount to most financial services companies. Our competitive insights reports provide them with not only expert reviews but most importantly the voice of the customer.” said Eugenio Santiago, Senior Vice President of Research at Key Lime Interactive.
A key aspect of the comparative analysis is a comprehensive look at user experiences on the mobile websites as well as the Android and iPhone apps of top credit card companies. Analysts use consumer responses to identify the most important mobile features and capabilities that drive customer satisfaction and company success:
- Account Activity
- Alerts
- App Interface
- Fraud Protection
- Product and Services
- Help/Self Serve
- Rewards
- Secure Login
Subscribers to Key Lime Interactive’s Competitive Insights can access the full report, which is updated with new information every six months with the latest rankings and UX innovations. In addition to the credit card report, Competitive Insights provides similar competitive research for a variety of other industries, including mobile banking, home and renters insurance, and auto insurance.
Request the full Competitive Insights report for more information.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Aug 1, 2022 | Press Releases
Miami, FL. – Key Lime Interactive has been named as one of the best UI/UX companies in Florida by Clutch. Clutch is an established platform in the heart of Washington, DC, committed to helping small, mid-market, and enterprise businesses identify and connect with the service providers they need to achieve their goals.
“At Key Lime Interactive, we believe that a diverse team and an inclusive environment are the catalysts for world-class ideas and innovation. We are so proud to see this belief in motion, and we are grateful to Clutch for recognizing our company as a Clutch Leader.
We won this award for our excellence in customer service, creative solutions, and project success, and we’d like to acknowledge that it is our people that make all of these things possible. Thank you to Clutch and to the hard-working, diverse, progressive group of humans behind the scenes at Key Lime,” said Ania Rodriguez, founder and CEO of Key Lime Interactive and JourneyTrack.
For more information, check out Clutch services along with their projects and client reviews.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy and design services agency focused on helping companies take a human-first approach to building better brand experiences, products and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report that makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
