CX North America Event RecapRethinking Journey
Key Lime Interactive Unveils a New Journey Mapping Platform
Catch the full event recap below to see why Key Lime Interactive is Rethinking Journey Mapping with JourneyTrack:
38 Virtual Events Hosted & Counting
What is JourneyTrack™?
JourneyTrack™ is an innovative CJM platform that was designed to make it easy for you to understand, track, and prioritize the enterprise customer experience.
It reimagines how teams can all access collaborative journey visualizations, rank and prioritize critical optimization opportunities, ensure inclusive design, access supporting data in the insights hub, and benchmark customer happiness.
Unlike traditional Customer Journey Maps, JourneyTrack provides one central hub for CX teams to:
- Collaborate real-time on Personas and CJMs over time.
- Share insights, so all your findings are accessible to everyone.
- Utilize opportunity scoring so you can know what’s most important and add actions to opportunities.
- Improve their DEI goals with our included Inclusivity Index.
CEO & Founder
Ania has served as a user experience advisor to Fortune 1000 companies around the world for over two decades on the topics of UX/CX Strategy, UX Research and Design. She founded Key Lime Interactive in 2009 and serves as the CEO. Known for her focus on actionable results and quality, under her leadership the Key Lime Interactive team has achieved double-digit growth over the past 11 years and has been emerged to become one of the leading user experience research firms in the United States. She manages strategic relationships with some of her company’s key accounts including Google, StateFarm Insurance, and GE.
Lead Researcher, Google
Customer User Experience Director, Infoblox
Sr. Manager & CX Strategy VoC Lead at TracFone Wireless