Rethinking Journey Mapping with JourneyTrack

by KLI | Jun 10, 2021 | Webinar, Webinars

CX North America Event Recap

Rethinking Journey
Mapping: JourneyTrack

Key Lime Interactive Unveils a New Journey Mapping Platform

Recently, Key Lime Interactive not only attended but was a proud sponsor of the Forrester CX North America Live Virtual event.

During this event, our CEO & founder was joined by CX leaders from Google, Infoblox & TracFone to unveil JourneyTrack™, a new CJM platform that takes Journey Mapping to a whole new level.

Catch the full event recap below to see why Key Lime Interactive is Rethinking Journey Mapping with JourneyTrack:

38 Virtual Events Hosted & Counting

What is JourneyTrack™?

JourneyTrack™ is an innovative CJM platform that was designed to make it easy for you to understand, track, and prioritize the enterprise customer experience.

It reimagines how teams can all access collaborative journey visualizations, rank and prioritize critical optimization opportunities, ensure inclusive design, access supporting data in the insights hub, and benchmark customer happiness.

Unlike traditional Customer Journey Maps, JourneyTrack provides one central hub for CX teams to:

Collaborate real-time on Personas and CJMs over time.
Share insights, so all your findings are accessible to everyone.
Utilize opportunity scoring so you can know what’s most important and add actions to opportunities.
Improve their DEI goals with our included Inclusivity Index.

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Event Speakers

Ania Rodriguez

CEO & Founder

Ania has served as a user experience advisor to Fortune 1000 companies around the world for over two decades on the topics of UX/CX Strategy, UX Research and Design. She founded Key Lime Interactive in 2009 and serves as the CEO. Known for her focus on actionable results and quality, under her leadership the Key Lime Interactive team has achieved double-digit growth over the past 11 years and has been emerged to become one of the leading user experience research firms in the United States. She manages strategic relationships with some of her company’s key accounts including Google, StateFarm Insurance, and GE.

Dali Szostak

Head Of User Experience, Trust & Safety, Google

Sally Cohen

Customer User Experience Director, Infoblox

Veronica Fernandez

Sr. Manager & CX Strategy VoC Lead at TracFone Wireless

Request to Join JourneyTrack’s Beta Program

Join Today

CJM

Key Lime Interactive

Products

Competitive Insights

Locations

Miami

8350 NW 52nd Ter. | STE 301
Doral, FL 33166

New York

155 Water St. | UNIT 3/12
Brooklyn, NY 11201

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Careers

Masterclasses

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CX Strategy: Millennials & mCommerce

by KLI | Sep 15, 2015 | Webinar, Webinars

CX Strategy:

Millennials & mCommerce

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Strategy

CX Strategy Webinar

Webinar – CX Strategy: Millennials & mCommerce from keylimeinteractive

mCommerce is shifting in a direction to cater towards those that are digital natives (Millennials), not digital immigrants (the rest of us). Personalization and customization are a requirement for Millennials, yet many Fortune 1000 companies are challenged with barriers on infrastructure and data governance that don’t allow for CX/UX professionals to provide an engaging experience for Millennials. This generation is demanding an omnichannel experience at a higher velocity, and as a result, many companies are being challenged with shifting priorities.

This webinar will focus on these topics related to a CX/UX Strategy:

Personalization vs. Customization
Wearables
Digital Storytelling
Location-based deals / Geo-location / Beacons / NFC
New “buy button” trend (on Twitter, Facebook, Pinterest, and soon, Google)

Create Your CX Strategy

Attend Our Next Virtual Event!

Join Us

Key Lime Interactive

Products

Competitive Insights

Locations

Miami

8350 NW 52nd Ter. | STE 301
Doral, FL 33166

New York

155 Water St. | UNIT 3/12
Brooklyn, NY 11201

Join Us

Careers

Masterclasses

Subscribe to Our CX Newsletter

Trailblazers Tell All: The Truth Behind Journey Mapping

by KLI | May 20, 2015 | Webinar, Webinars

Trailblazers Tell All:

The Truth Behind Journey Mapping

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CJM

The Truth Behind Journey Mapping Webinar

Journey Maps are an easy illustration that accurately represents the current customer experience with your product or service. Journey Mapping is a critical way to capture all of the major touch points that exist across the omni-channel experience. It’s a tool that companies use to help them see what their customers truly want – the real moments of truth/decision points and the ways in which customers go about achieving their needs.

Journey Maps help to visualize existing pain points and opportunities for future engagements with your customers. In this webinar, you’ll learn about the importance of user journeys, and ways to leverage these key components to inform your user experience strategy.

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Trusted by over 130 of the world's top organizations

130+

Inside This Webinar

Learn first-hand experiences from some of the world’s top brands who have personal experience developing journey maps. They’ll have some tips and tricks you can use when incorporating these journeys into your overall CX strategy.

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