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Voice Tech Talk Recap

Key Lime Interactive’s 3rd EmTech Masterclass just concluded, and it sparked a lot of great discussion!

The session focused on how to create great voice tech experiences and how to get people to fall in love with a brand’s voice technology. If you weren’t able to attend, check out the recap below.

Continue reading to access our free Voice Tech UX Tips worksheet from our experts. You can also download the deck from the Voice Tech Talk.

Watch the Voice Tech Talk Masterclass Recap:

The 3rd EmTech Masterclass focused on Voice User Experience (VUX) for Voice User Interfaces (VUIs). During this session, our Voice UX experts Sam and Roos share examples of both great brand experiences and great brand failures where poor VUX led to a lasting negative impact on the brand’s reputation and potential loss of a generation of customers.

In fact, the topics discussed during the event and the Q&A were so beneficial, that @AllVoiceEvents posted the replay on their website to share with even more Voice Tech experts in the community.

When watching this EmTech Masterclass recap, the key questions to ask yourself are:

  • What are the main touchpoints my customers have with our brand, and how can Voice Tech breathe new life to those touchpoints?
  • Are there any pain points they’re experiencing across their customer journey?
  • How am I getting customer feedback early and often?
  • Is my brand’s voice tech experience measuring up?

To help, here are some tips to ensure you can enhance your voice customer experience while simultaneously improving your bottom line.

5 Protips for Leveraging Voice for your Brand

Want to make your customers fall in love with your voice technology? Follow the steps below to start the process:

  1. Pair Voice with Complementary Brand Touchpoints
  2. Map the 360 Voice Experience
  3. Know What Will Make or Break the CX
  4. Use a Human-Centered Approach
  5. Get Feedback Early and Often

Check out our worksheet for additional resources from our VUX research team. You can also speak to our team by finding a time that works for you.

Download Worksheet

Let’s Talk About Emerging Technology

Voice Technology is just one aspect of Emerging Technology (EmTech). At Key Lime Interactive (KLI), we also do UX research on eXtended Reality (VR & AR) and Mixed Reality (MR) experiences. We’ll be hosting even more EmTech Masterclasses over the next several months! Sign up for alerts, so you can be the first to know about dates and details. See you at the next EmTech Masterclass!

In the meantime, if you have any questions for our emerging technology or VUX research experts, let us know at emtech@keylimeinteractive.com.

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