Optimize The Experience. Inform Design.

  • Website

    Why are visitors dropping off? How do I stack up against my competition? How usable is the site?

  • Mobile

    Is your mobile application or site meeting the needs of your target audience? We'll run a usability study to get you actionable insights.

  • Digital Widgets

    Are your digital widgets (TV/Auto) ready to go to market? Gather insights of users using a hybrid usability ethnography approach.

  • Product

    Is your product ready to go to market? Design and conduct a usability study that the FDA will find acceptable for your 510k submission?

Why Key Lime Interactive

Key Lime Interactive is a user research firm that conducts both qualitative and quantitative research for Fortune 2000 companies, mid-to-large design agencies, and government agencies. We make it our business to answer research questions that help a company move the needle in terms of acquisition, convergence, and customer experience differentiation.

Our customers tell us that it’s easy to design products in your own vision, but moving beyond your own perspective introduces challenge.

Key Lime Interactive becomes your lens. We strive to intimately understand your product, we consult with your consumers on a level they can relate to in order to view the world and your offering the way they do. At the end of the day, we excel at blending the two to direct you down the path of innovative, thoughtful, intuitive and consumer-driven solutions.

We conduct user research around the world with usability/human factors trained consultants in the US, Latin America, Europe, and Asia. Contact us at sales@keylimeinteractive.com or by calling us directly at 305.809.0555 x 10.

Once upon a time…

In the first century of the 3rd millennium (aka the 21st century) the world was full of websites designed and developed with high-speed internet access in mind.  Then one day, mobile feature phones were introduced: Palm, Inc. (remember them?), Kyocera 6035 and the HP iPaq h6315 look. Today they look like something from the dark ages! It wasn’t until 2009 that a few companies started noting mobile phone usage rising and started to develop their own mobile initiatives. At that time, data networks had far slower speeds.   Designers were faced with a problem:  they needed to allow the small screen carrying “on-the-go” user access to their content without frustration.

The solution:  Native apps and m.sites were born.   Brilliant.  Limited function to be viewed in this mobile context.  It made complete sense.  Traditional websites and mobile solutions lived independently and happily One of our clients said then “all we want is a mobile site that looks like our contemporary [then mid-90s!] website.”.

But, then one day the K48 (the iPad) and other tablets joined the list of available offerings for both home and on-the-go users.  Android and more recently Win8 tablets followed suit and here we are on the edge of a holiday season where the tablet is the number one gift. The tablets that were introduced had screen sizes that weren’t quite as large as a super-sized widescreen monitor and weren’t quite as tiny as a smartphone.  Designers stopped in their tracks and considered a new challenge:  Do we continue to design a solution for every form factor that emerges or is it possible to try to find a way to make our websites accessible AND user friendly across all form factors?

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