Our Proven Process

Uncover Insights, Optimize experiences

Elevate every engagement with our reliable approach to UX Research

At the heart of each engagement is the Key Lime commitment to excellence

Honed through more than 15 years of experience is our proven process framework that guides clients through every phase of the UX Research journey. 

  • Your needs
  • How we can help
  • Define scope and project variables

  • Communication plan
  • Research plan
  • Adaptive tactics

  • Roles & responsibilities
  • Refine what we know
  • Project begins

  • Research begins
  • Ongoing communication
  • Proactive oversight to quality assurance
  • Milestone reporting and check-ins

  • Deliver
  • Reflect
  • Tie the ribbon