Our Proven Process

"Journey Maps are long, they have a lot of information...so how can we make it digestible, how can we make sure everybody completely got the main pain points and problems that need to be solved..." This is where a trusted partner can bridge the gap.

"Journey Mapping, like so many other tools...help you keep your focus on the customer....but because CX and UX often aren't in the same parts of the organization, they often don't have that integrated picture of the customer journey...what needs to happen is they need to create a comprehensive journey map [because] having that partner and the right tool is really an enabler for creating that comprehensive journey for CX & UX."

"Sometimes you get this question or this nagging feeling, 'has this really been designed for me...?' And the truth is most likely no....The magical thing about having a way a to visualize how well we're doing in terms of Diversity & Inclusion...is as researchers, we can let the data speak for itself and it's really game-changing to have a something in a tool [like JourneyTrack] that would allow us to track and measure....how well we're doing in the health of Diversity & Inclusion."

"From the kick-off to results, QuickInsights projects conclude in a matter of days, not weeks or months, and are the perfect complement (or even replacement) to more conventional UX Testing techniques. Supporting Kroger with participant screening, discussion guide creation, session moderation, analysis, to final deliverables always exceeds expectations."

"Great job .... Well done again! Thank you for running an excellent study and for delivering this report ahead of time. I’m reviewing it now and there are several suggestions that seem to be spot-on."

"My VP...emailed me, my manager, my managers boss, and even his boss, saying how impressed he was with our study, presentation, report. That's huge. Big time kudos! Great job!"

"My VP...emailed me, my manager, my managers boss, and even his boss, saying how impressed he was with our study, presentation, report. That's huge. Big time kudos! Great job!"

"I’ve really enjoyed working with [Key Lime Interactive]. [They] did great work recruiting, organizing, fielding, synthesizing and keeping the project headed in the right direction. I hope we get another opportunity in the near future."