Key Lime Interactive

We Stand By Our Purpose

KLI Mission

Our shared purpose is to advise companies on their customer experience (CX) so that we make a difference through better-designed products and services.

Trusted by over 130 of the world's top organizations

130+

KLI core Values

Core Values

  • See the Puzzle

  • Dynamic

  • Open and Receptive

  • Do the Right Thing

  • Put a Ribbon on It

We live by our values inside and out from our company culture to how we engage with clients and how we engage the communities we serve.

About Key Lime Interactive (KLI)

We’re a user experience (UX) research and customer experience (CX) service design agency with 14 years of serving over 150 clients in all industry segments across Fortune 1000s, including Amazon, Roku, Bose, and Google.

Full-Stack CX/UX Team

We are thought leaders, strategists, researchers, designers, and front-end developers who deliver strategic insights, advice, ideas, and prototypes that help enterprise companies move the needle in terms of customer experience differentiation.

Woman & Minority Owned

We are a woman and minority-owned business founded in 2009 with a team of diverse CX/UX experts helping companies like yours take a human-first approach to building better products and services.

Sweet Spot for Emerging Tech

We are one of the few design research agencies offering a suite of CX/UX solutions for product experiences using emerging technologies, like virtual reality (VR), extended reality (XR), voice technology, and conversational user interfaces (CUI).

We Are Global

We are one of the founding members of the UX Fellows Alliance with over 26 locations around the globe.

KLI Leadership

Eugenio Santiago

Eugenio Santiago

President, Key Lime Interactive

Eugenio is an innovator in user research with over 20 years of experience helping the world’s most admired brands optimize their digital and product experiences. Since the company’s inception, and alongside its founder Ania Rodriguez, Eugenio has been both on the front lines of data collection mastering the tasks associated with executing successful user research projects. As President of Key Lime, Eugenio will continue to lead the company with vision, expertise, and empathy.

Anacarla Castrillo-Baquero

Anacarla Castrillo-Baquero

Chief Operations Officer

Alex Rodriguez

Alex Rodriguez

Chief Financial Officer

Ania Rodriguez

Ania Rodriguez

Chairwoman of the Board

Tony Moreno

Tony Moreno

Director of User Experience

Sandra Higgins

Sandra Higgins

Sr. Marketing Manager

Enterprise women of the year
Enterprise women of the year
Enterprise women of the year
Enterprise women of the year
Expertise 2020 Award
Clutch_Global_Leader_2020
Clutch-2018
Inc 2016 award

We're Hiring too!

Hiring

Locations

Miami

8350 NW 52nd Ter. | STE 301
Doral, FL 33166

New York

155 Water St. | UNIT 3/12
Brooklyn, NY 11201

Join Us

Subscribe to Our CX Newsletter