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CXUX Research & Design

What We Do

UX Strategy

Gain insights around what drives your customer’s decision throughout each phase of their journey with a comprehensive strategy from KLI.

User Research

Receive custom research studies that run at your pace, consider your business questions & provide the answers you’re seeking.

Competitive Insights

Monitor and stay one-step ahead of your competition with industry-specific competitive intelligence.

Customer Journey Mapping

Understand, track, and prioritize your customer experience with our 4-step methodology or new CJM platform, JourneyTrack.

EmTech Strategy

Refine the performance of existing or in-development Voice Tech & XR products with with support from our research experts.

UX/UI Design

Get optimal product performance & satisfaction with our validation designs, prototypes, etc.

Years in Business

Fortune 1000 Clients

Consultants Worldwide

Key Lime Proven Process

To ensure that we always deliver high-quality and trusted outcomes, Key Lime Interactive employs a proven process with each engagement. This ensures that you know what’s next, you know the best ways to communicate often with our team, and you understand the direction of the outcomes before you receive them so that you’re always satisfied and prepared for action.

KLI Proven Process

Why Choose Us

Diversity in Our Roots

The diversity of lived experiences of our people are our greatest trade secret and it’s reflected in the integrity of insights we deliver to brands around the world.

EmTech CX/UX Authority

We are the preferred CX/UX research partner for brands blazing trails with XR and Voice experiences. We invest resources to deliver key insights to companies endeavoring to include emerging technology in their offering.

Insights that Keep Pace

It’s our business to fast-track the insights you need to make smarter product decisions. Accelerate growth and engagement with Key Lime research and our proprietary tools and processes.

We are Global

We are one of the founding members of the UX Fellows Alliance with over 26 locations around the globe.

How to Get Started


Meet with a KLI Team Member

Schedule a time to discuss your current project and UX needs with a Key Lime Interactive team member.


Get Actionable CX/UX Insights

Next, we will propose a project scope that includes how we’ll handle the research methodology, the participants, and recruitment for you.


Make Smarter Business Decisions

You’ll receive a high-level report containing all the CX/UX research insights, any survey responses or recordings, Q&A’s and our recommendations.



"My VP...emailed me, my manager, my managers boss, and even his boss, saying how impressed he was with our study, presentation, report. That's huge. Big time kudos! Great job!"

Staff Researcher / Roku

"I’ve really enjoyed working with [Key Lime Interactive]. [They] did great work recruiting, organizing, fielding, synthesizing and keeping the project headed in the right direction. I hope we get another opportunity in the near future."

Head Researcher / Bose Corporation

"...your contributions to [the project] have been invaluable and provided us with the most comprehensive feedback from real users we’ve had in a while. Thank you for helping us lay the framework for great things ahead: we couldn’t have done it without you! Thank you for everything!"

Senior Researcher / Google

"Great job .... Well done again! Thank you for running an excellent study and for delivering this report ahead of time. I’m reviewing it now and there are several suggestions that seem to be spot-on."

Design Lead / Cisco