What We Do
Create your long-term customer experience strategy.
Inform strategy through qualitative and quantitative studies.
Create and validate user centered designs.
Years in Business
Industries We Serve
Fortune 500 Clients
Key Lime Proven Process
To ensure that we always deliver high-quality and trusted outcomes, Key Lime Interactive employs a proven process with each engagement. This ensures that you know what’s next, you know the best ways to communicate often with our team, and you understand the direction of the outcomes before you receive them so that you’re always satisfied and prepared for action.
Why Choose Us
DEI Index at Your Fingertips
We created our proprietary Inclusivity Index to help make it easier for companies to understand how they can strive to be more inclusive through their research, brands, products, and services.
Diversity is in our Roots
The diversity of lived experiences of our people are our greatest trade secret and it’s reflected in the integrity of insights we'll deliver to you and brands around the world.
We are Global
As a founding members of the UX Fellows Alliance with over 26 locations around the globe, we'll support your global needs.
How to Get Started
Meet with a KLI Team Member
Schedule a time to discuss your current project and UX needs with a Key Lime Interactive team member.
Get Actionable CX/UX Insights
Next, we will propose a project scope that includes how we’ll handle the research methodology, the participants, and recruitment for you.
Make Smarter Business Decisions
You’ll receive a high-level report containing all the CX/UX research insights, any survey responses or recordings, Q&A’s and our recommendations.
"...your contributions to [the project] have been invaluable and provided us with the most comprehensive feedback from real users we’ve had in a while. Thank you for helping us lay the framework for great things ahead: we couldn’t have done it without you! Thank you for everything!"
Senior Researcher / Google
"I’ve really enjoyed working with [Key Lime Interactive]. [They] did great work recruiting, organizing, fielding, synthesizing and keeping the project headed in the right direction. I hope we get another opportunity in the near future."
Head Researcher / Bose Corporation
"My VP...emailed me, my manager, my managers boss, and even his boss, saying how impressed he was with our study, presentation, report. That's huge. Big time kudos! Great job!"
Staff Researcher / Roku
"I'm reading through the final report for the Express Checkout study and I wanted to pause and let you know that your reports get better and better. This is the best final report of all of them over the last few years. The information displayed is awesome. You should be proud of your team!"
UX Architect / Southwest Airlines
"Great job .... Well done again! Thank you for running an excellent study and for delivering this report ahead of time. I’m reviewing it now and there are several suggestions that seem to be spot-on."
Design Lead / Cisco