CX Events

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Upcoming Events

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May 15-17, 2023

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New York + Remote

UXDX USA 2023

Build the right product faster, together. Learn the latest Product, UX, Design and Dev practices, increase your T-shaped skills and ddiscover the techniques companies are using to empower and deliver.

Register Now!

Past Events

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February 20th, 2023, 2:00 - 5:00 PM EST

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Zoom

UX Mentor Day – 2023

Speaker – Key Lime’s Expert UX Team

Free Mentorship Sessions

Our Key Lime team provided free mentoring sessions covering popular UX topics such as leadership, advocacy, careers, education and more!

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December 1st, 2022, 11:00 am - 12:00 pm est

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Linkedin live

UX in Healthcare: Make the Right Thing the Easy Thing To Do

Speaker – Drew Freeman and Kahle Services

Technology in healthcare is being adopted at a faster pace than ever before.

During this LinkedIn Live we discussed why making the right thing the easy thing to do is benefical for smart buiness.

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November 23rd, 2023, 2:00 - 5:00 PM EST

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Zoom

UX Mentor Day – 2022

Speaker – Key Lime’s Expert UX Team

Free Mentorship Sessions

Our Key Lime team provided free mentoring sessions covering popular UX topics such as leadership, advocacy, careers, education and more!

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Sunday March 20th - Thursday March 24th, 2022

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New Orleans

HFES

Speakers KLI thought Leaders, Alumni, and a Special Guest.

Event Recaps

Rethinking Journey Mapping with JourneyTrack

Jun 10, 2021

During this event, our CEO & founder was joined by CX leaders from Google, Infoblox & TracFone to unveil JourneyTrack™, a new CJM platform that takes Journey Mapping to a whole new level.

Paving the Way for More Inclusive UX Research

Jun 3, 2021

Watch the session recap to see how Key Lime Interactive’s leaders represented our community and instilled concepts, values, and metrics related to inclusivity within our user research.

Voice Tech Talk Recap

Sep 25, 2020

Voice Tech Talk, our 3rd Masterclass, focused on Voice User Experience (VUX) for Voice User Interfaces (VUIs). During this session, our Voice UX experts Sam and Roos share examples of both great brand experiences and great brand failures where poor VUX led to a lasting negative impact on the brand’s reputation and potential loss of a generation of customers.

Getting Ready for Mobile Augmented Reality Primetime

Jul 15, 2020

The 2nd Masterclass session of our new EmTech series focused on the topic of Mobile Augmented Reality (AR) and how to prepare your brand for Mobile AR. Want to make your brand experience one-of-a-kind? Follow the tips in this sessin to learn how to leverage Mobile AR to do so.

EmTech Masterclass #1: Self-Representation & Scale in Virtual Reality

May 29, 2020

View some highlights from our 1st session on May 27th, 2020 where Key Lime Interactive experts discuss how self-representation affects user perception, how to identify visual cues that impact the sense of scale and how to establish a path of success for your product by determining the type of usability/effectiveness testing that will have the most impact on your design.

Your Customer Journey Map is a Big Data Tool

Nov 8, 2018

Data-rich, but insight poor” has become adage, “most of us collect more data than we will ever need… it just sits there!” stated Sharon Davison, SVP of Client Insights at Key Lime Interactive in the webinar titled Customer Journey Mapping (CJM) Is a Big Data Tool.

5 Strategies to Minimize Expert User Bias

Jul 12, 2018

When designing products that require skill and training to use, such as medical devices, seeking input from expert users is crucial. Their experience and perspective help ensure the device meets the needs of users (and patients). But what if we told you that relying on experts could actually make your product worse?

Why Alexa Isn’t Listening: 5 Steps for Better Conversational UIs

May 22, 2018

Everyone has experienced their fair share of frustration using voice-command products, whether it is your smart home assistant, your car, your bank’s customer support hotline, or the latest VR or mobile app games.

VR Talk: Making Sure Your Users Fall In Love

Mar 15, 2018

We’ve found that the first few minutes of a VR experience can entice users to delve deeper or make them lose interest completely. Join Rick, Levi, and Eugene for a thirty-minute exploration of how to define the virtual relationship early and make your users fall in love at first sight.