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Q3 Webinars to be announced shortly  – stay tuned! 



Past Events

June 15, 2023


DEI in UX: How to Assess your Level of Maturity 

Learn how to assess the level of DEI maturity in your organization’s UX practices.

Key Lime Presenters: 

Tony Moreno, Director of User Experience
Steph Orme, Ph.D., User Experience Research
Angela Orlando, Ph.D., User Experience Research Specialist

View Recording 

June 13 - 15, 2023

Nashville, TN

Forrester CX North America 

In collaboration with our sister company, JourneyTrack™

May 16 - 18, 2023



May 18, 2023,  11:50 AM – 1:50 PM ET

Workshop: Do you create effective and actionable journey maps?

Speakers: Christin Bowman, Ph.D. – Product Manager, JourneyTrack™   & Eugene Santiago – SVP of Research

April 25, 2023, 1 PM EST


10 Principles of Effective and Actionable Journey Maps

Speakers: Christin Bowman, Ph.D. – Product Manager, JourneyTrack™  & Eugene Santiago – SVP of Research

View Recording

February 20, 2023, 2:00 - 5:00 PM EST


UX Mentor Day

Free mentorship sessions – sign up to learn about future events

Speakers: Key Lime’s Team of Experts

December 1, 2022, 1:00 PM EST

LinkedIn Live

UX in Healthcare: Make The Right Thing The Easy Thing To Do 

Technology in healthcare is being adopted at a faster pace than ever before. Join our LinkedIn Live as we discuss why making the right thing the easy thing to do is smart business.

Speakers: Drew Freeman – Sr. UX Researcher, Kahle Services – UX Researcher & Claudia Panfil – VP Marketing 

View on LinkedIn

October 14, 2022

Boston, MA

UXPA Boston Conference

Presentation: How to Ensure Every Voice is Heard Impacts UX/CX Research & Design

Speakers: Stephanie Orme, Ph.D. – UX Researcher & Eugene Santiago – SVP of Research

June 21 - 23, 2022

San Diego, CA

UXPA International Conference

Presentation: Benefits and Best Practices for Diary Study, a UX Research Methodology for Understanding Users In-Context and Longitudinally

Speakers: Shao-Yu Chen – UX Researcher & Tony Moreno – Director of User Experience

June 6 - 9, 2022

Nashville, TN

Forrester CX North America

In collaboration with our sister company, JourneyTrack™

June 2 - 3, 2022

Atlanta, GA

Insights Association X Event

Panel Discussion: Whose Persona Is It Anyway?

Speakers: Sally Cohen, Director of User Experience at Infoblox, Ania Rodriguez, CEO at Key Lime Interactive, moderated by Claudia Panfil, VP of Marketing at Key Lime Interactive

Panel Discussion: Atlanta Hawks: Scoring Off the Court – How Insights Elevate the Fan Experience at the Atlanta Hawks

Speakers: Rusty Parker – Director of Research and Insights & Joe Abercrombie – SVP, Live Entertainment & Production at The Atlanta Hawks; Moderator: Claudia Panfil – VP of Marketing at Key Lime Interactive

May 24, 2022, 1:00 PM EST

LinkedIn Live

How Ensuring Every Voice is Heard Impacts UX/CX Research and Design 

Join our discussion of the importance of DEI in research and design.

Speakers:  Eugenio Santiago – SVP of Research and Tony Moreno – Director of User Research 

View on LinkedIn

March 20 - 24, 2022

New Orleans


Key Lime Interactive presented findings from healthcare portal research studies to determine what really matters to patients.

Download the Infographic here:

February 22, 2022 @ 1:00 PM EST

LinkedIn Live

From Senior UXer to What? Forging Your Leadership Path in UX

Join Key Lime Interactive founder and CEO, Ania Rodriguez, and Infoblox Director of User Experience, Sally Cohen, in a conversation about finding success and creating your own path in the world of UX. Ania chose a path from Individual Contributor to CEO of one of the most well-respected CX/UX strategy, research, and design agencies. Sally continues to find success in managerial roles working for some of the most recognized brands in the US – from Coca Cola and ADP to now Infoblox. They’ll discuss what’s worked, what hasn’t, how the industry has evolved over time, and how they are part of shaping the future of it moving forward. We hope you will join us.

View on LinkedIn

Select Event Recaps

Voice Tech Talk Recap

Voice Tech Talk, our 3rd Masterclass, focused on Voice User Experience (VUX) for Voice User Interfaces (VUIs). During this session, our Voice UX experts Sam and Roos share examples of both great brand experiences and great brand failures where poor VUX led to a lasting negative impact on the brand’s reputation and potential loss of a generation of customers.

read more

Getting Ready for Mobile Augmented Reality Primetime

The 2nd Masterclass session of our new EmTech series focused on the topic of Mobile Augmented Reality (AR) and how to prepare your brand for Mobile AR. Want to make your brand experience one-of-a-kind? Follow the tips in this sessin to learn how to leverage Mobile AR to do so.

read more

EmTech Masterclass #1: Self-Representation & Scale in Virtual Reality

View some highlights from our 1st session on May 27th, 2020 where Key Lime Interactive experts discuss how self-representation affects user perception, how to identify visual cues that impact the sense of scale and how to establish a path of success for your product by determining the type of usability/effectiveness testing that will have the most impact on your design.

read more

Your Customer Journey Map is a Big Data Tool

Data-rich, but insight poor” has become adage, “most of us collect more data than we will ever need… it just sits there!” stated Sharon Davison, SVP of Client Insights at Key Lime Interactive in the webinar titled Customer Journey Mapping (CJM) Is a Big Data Tool.

read more

5 Strategies to Minimize Expert User Bias

When designing products that require skill and training to use, such as medical devices, seeking input from expert users is crucial. Their experience and perspective help ensure the device meets the needs of users (and patients). But what if we told you that relying on experts could actually make your product worse?

read more

VR Talk: Making Sure Your Users Fall In Love

We’ve found that the first few minutes of a VR experience can entice users to delve deeper or make them lose interest completely. Join Rick, Levi, and Eugene for a thirty-minute exploration of how to define the virtual relationship early and make your users fall in love at first sight.

read more
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