Upcoming Events
April 25, 2023, 1 PM EST
Webinar
10 Principles of Effective and Actionable Journey Maps
Sign up here: https://info.keylimeinteractive.com/actionable-journey-maps-webinar
Speakers: Christin Bowman, Ph.D. – Product Manager, JourneyTrack™ 
& Eugene Santiago – SVP of Research
May 16 - 18, 2023
NYC
UXDX
May 18, 2023, 11:50 AM – 1:50 PM ET
Workshop: Do you create effective and actionable journey maps?
Speakers: Christin Bowman, Ph.D. – Product Manager, JourneyTrack™ & Eugene Santiago – SVP of Research
June 13 - 15, 2023
Nashville, TN
Forrester CX North America
In collaboration with our sister company, JourneyTrack™
Past Events
February 20, 2023, 2:00 - 5:00 PM EST
Zoom
UX Mentor Day
Free mentorship sessions – sign up to learn about future events
Speakers: Key Lime’s Team of Experts
December 1, 2022, 1:00 PM EST
LinkedIn Live
UX in Healthcare: Make The Right Thing The Easy Thing To Do
Technology in healthcare is being adopted at a faster pace than ever before. Join our LinkedIn Live as we discuss why making the right thing the easy thing to do is smart business.
Speakers: Drew Freeman – Sr. UX Researcher, Kahle Services – UX Researcher & Claudia Panfil – VP Marketing
View on LinkedIn
October 14, 2022
Boston, MA
UXPA Boston Conference
Presentation: How to Ensure Every Voice is Heard Impacts UX/CX Research & Design
Speakers: Stephanie Orme, Ph.D. – UX Researcher & Eugene Santiago – SVP of Research
June 21 - 23, 2022
San Diego, CA
UXPA International Conference
Presentation: Benefits and Best Practices for Diary Study, a UX Research Methodology for Understanding Users In-Context and Longitudinally
Speakers: Shao-Yu Chen – UX Researcher & Tony Moreno – Director of User Experience
June 6 - 9, 2022
Nashville, TN
Forrester CX North America
In collaboration with our sister company, JourneyTrack™
June 2 - 3, 2022
Atlanta, GA
Insights Association X Event
Panel Discussion: Whose Persona Is It Anyway?
Speakers: Sally Cohen, Director of User Experience at Infoblox, Ania Rodriguez, CEO at Key Lime Interactive, moderated by Claudia Panfil, VP of Marketing at Key Lime Interactive
Panel Discussion: Atlanta Hawks: Scoring Off the Court – How Insights Elevate the Fan Experience at the Atlanta Hawks
Speakers: Rusty Parker – Director of Research and Insights & Joe Abercrombie – SVP, Live Entertainment & Production at The Atlanta Hawks; Moderator: Claudia Panfil – VP of Marketing at Key Lime Interactive
May 24, 2022, 1:00 PM EST
LinkedIn Live
How Ensuring Every Voice is Heard Impacts UX/CX Research and Design
Join our discussion of the importance of DEI in research and design.
Speakers: Eugenio Santiago – SVP of Research and Tony Moreno – Director of User Research
View on LinkedIn
March 20 - 24, 2022
New Orleans
HFES
Key Lime Interactive presented findings from healthcare portal research studies to determine what really matters to patients.
Download the Infographic here: https://info.keylimeinteractive.com/2022_hfes#toppage
February 22, 2022 @ 1:00 PM EST
LinkedIn Live
From Senior UXer to What? Forging Your Leadership Path in UX
Join Key Lime Interactive founder and CEO, Ania Rodriguez, and Infoblox Director of User Experience, Sally Cohen, in a conversation about finding success and creating your own path in the world of UX. Ania chose a path from Individual Contributor to CEO of one of the most well-respected CX/UX strategy, research, and design agencies. Sally continues to find success in managerial roles working for some of the most recognized brands in the US – from Coca Cola and ADP to now Infoblox. They’ll discuss what’s worked, what hasn’t, how the industry has evolved over time, and how they are part of shaping the future of it moving forward. We hope you will join us.
View on LinkedIn
Select Event Recaps
Rethinking Journey Mapping with JourneyTrack
During this event, our CEO & founder was joined by CX leaders from Google, Infoblox & TracFone to unveil JourneyTrack™, a new CJM platform that takes Journey Mapping to a whole new level.
Paving the Way for More Inclusive UX Research
Watch the session recap to see how Key Lime Interactive’s leaders represented our community and instilled concepts, values, and metrics related to inclusivity within our user research.
Voice Tech Talk Recap
Voice Tech Talk, our 3rd Masterclass, focused on Voice User Experience (VUX) for Voice User Interfaces (VUIs). During this session, our Voice UX experts Sam and Roos share examples of both great brand experiences and great brand failures where poor VUX led to a lasting negative impact on the brand’s reputation and potential loss of a generation of customers.
Getting Ready for Mobile Augmented Reality Primetime
The 2nd Masterclass session of our new EmTech series focused on the topic of Mobile Augmented Reality (AR) and how to prepare your brand for Mobile AR. Want to make your brand experience one-of-a-kind? Follow the tips in this sessin to learn how to leverage Mobile AR to do so.
EmTech Masterclass #1: Self-Representation & Scale in Virtual Reality
View some highlights from our 1st session on May 27th, 2020 where Key Lime Interactive experts discuss how self-representation affects user perception, how to identify visual cues that impact the sense of scale and how to establish a path of success for your product by determining the type of usability/effectiveness testing that will have the most impact on your design.
Your Customer Journey Map is a Big Data Tool
Data-rich, but insight poor” has become adage, “most of us collect more data than we will ever need… it just sits there!” stated Sharon Davison, SVP of Client Insights at Key Lime Interactive in the webinar titled Customer Journey Mapping (CJM) Is a Big Data Tool.
5 Strategies to Minimize Expert User Bias
When designing products that require skill and training to use, such as medical devices, seeking input from expert users is crucial. Their experience and perspective help ensure the device meets the needs of users (and patients). But what if we told you that relying on experts could actually make your product worse?
Why Alexa Isn’t Listening: 5 Steps for Better Conversational UIs
Everyone has experienced their fair share of frustration using voice-command products, whether it is your smart home assistant, your car, your bank’s customer support hotline, or the latest VR or mobile app games.
VR Talk: Making Sure Your Users Fall In Love
We’ve found that the first few minutes of a VR experience can entice users to delve deeper or make them lose interest completely. Join Rick, Levi, and Eugene for a thirty-minute exploration of how to define the virtual relationship early and make your users fall in love at first sight.
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