CX Events

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Upcoming Events

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Sunday March 20th - Thursday March 24th, 2022

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New Orleans

HFES

Speakers KLI thought Leaders, Alumni, and a Special Guest.

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Date & Time: TBD

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Virtual Event

Key Lime CX Sumit

Speakers KLI thought Leaders, Alumni, and a Special Guest.

Key Lime CX Sumit

During this event, Key Lime Interactive, Alumni, Customers, and Partners will collaborate and brainstorm how as organizations, we can create more humane and conscientious products and user experiences (UX). Dates and details to follow soon. Stay tuned!

Past Events

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Monday August 30th, 2021 9 am – 5 pm EST

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202 East Pratt Street, Baltimore, MD 21202

UXPA Baltimore

Speaker Brooke Dunagan

How to get Businesses to Approve your UX Requests: Secrets, tools and tips you need for success

This course is designed to help UX practitioners understand why business isn’t agreeing to the requested steps and learn how to create full proof proposals and requests. It helps professionals understand the business factors, their point of view and how that influences their denials or reluctance.

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July 28th, 2021, 12 – 1 pm EST

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Online

Just Ask TCI

Speaker – Ania Rodriguez

The Roadmap to Great Customer Experience

Understanding your customer is important to the success of your business. During this session, the customer experience expert and TCI member, Ania Rodríguez, will walk attendees through a method to map the end-to-end experience so you can identify opportunities for improvement. She will share some tips on how to get feedback from your customers so that you can validate what you think you know and explore those that are limiting your growth.

Event Recaps

Rethinking Journey Mapping with JourneyTrack

Jun 10, 2021

During this event, our CEO & founder was joined by CX leaders from Google, Infoblox & TracFone to unveil JourneyTrack™, a new CJM platform that takes Journey Mapping to a whole new level.

Paving the Way for More Inclusive UX Research

Jun 3, 2021

Watch the session recap to see how Key Lime Interactive’s leaders represented our community and instilled concepts, values, and metrics related to inclusivity within our user research.

Voice Tech Talk Recap

Sep 25, 2020

Voice Tech Talk, our 3rd Masterclass, focused on Voice User Experience (VUX) for Voice User Interfaces (VUIs). During this session, our Voice UX experts Sam and Roos share examples of both great brand experiences and great brand failures where poor VUX led to a lasting negative impact on the brand’s reputation and potential loss of a generation of customers.

Getting Ready for Mobile Augmented Reality Primetime

Jul 15, 2020

The 2nd Masterclass session of our new EmTech series focused on the topic of Mobile Augmented Reality (AR) and how to prepare your brand for Mobile AR. Want to make your brand experience one-of-a-kind? Follow the tips in this sessin to learn how to leverage Mobile AR to do so.

EmTech Masterclass #1: Self-Representation & Scale in Virtual Reality

May 29, 2020

View some highlights from our 1st session on May 27th, 2020 where Key Lime Interactive experts discuss how self-representation affects user perception, how to identify visual cues that impact the sense of scale and how to establish a path of success for your product by determining the type of usability/effectiveness testing that will have the most impact on your design.

Your Customer Journey Map is a Big Data Tool

Nov 8, 2018

Data-rich, but insight poor” has become adage, “most of us collect more data than we will ever need… it just sits there!” stated Sharon Davison, SVP of Client Insights at Key Lime Interactive in the webinar titled Customer Journey Mapping (CJM) Is a Big Data Tool.

5 Strategies to Minimize Expert User Bias

Jul 12, 2018

When designing products that require skill and training to use, such as medical devices, seeking input from expert users is crucial. Their experience and perspective help ensure the device meets the needs of users (and patients). But what if we told you that relying on experts could actually make your product worse?

Why Alexa Isn’t Listening: 5 Steps for Better Conversational UIs

May 22, 2018

Everyone has experienced their fair share of frustration using voice-command products, whether it is your smart home assistant, your car, your bank’s customer support hotline, or the latest VR or mobile app games.

VR Talk: Making Sure Your Users Fall In Love

Mar 15, 2018

We’ve found that the first few minutes of a VR experience can entice users to delve deeper or make them lose interest completely. Join Rick, Levi, and Eugene for a thirty-minute exploration of how to define the virtual relationship early and make your users fall in love at first sight.