Upcoming Events
TBD
Webinar
Q3 Webinars to be announced shortly – stay tuned!
Past Events
June 15, 2023
Webinar
DEI in UX: How to Assess your Level of Maturity
Learn how to assess the level of DEI maturity in your organization’s UX practices.
Key Lime Presenters:
Tony Moreno, Director of User Experience
Steph Orme, Ph.D., User Experience Research
Angela Orlando, Ph.D., User Experience Research Specialist
June 13 - 15, 2023
Nashville, TN
Forrester CX North America
In collaboration with our sister company, JourneyTrack™ 
May 16 - 18, 2023
NYC
UXDX
May 18, 2023, 11:50 AM – 1:50 PM ET
Workshop: Do you create effective and actionable journey maps?
Speakers: Christin Bowman, Ph.D. – Product Manager, JourneyTrack™ & Eugene Santiago – SVP of Research
April 25, 2023, 1 PM EST
Webinar
10 Principles of Effective and Actionable Journey Maps
Speakers: Christin Bowman, Ph.D. – Product Manager, JourneyTrack™ & Eugene Santiago – SVP of Research
February 20, 2023, 2:00 - 5:00 PM EST
Zoom
UX Mentor Day
Free mentorship sessions – sign up to learn about future events
Speakers: Key Lime’s Team of Experts
December 1, 2022, 1:00 PM EST
LinkedIn Live
UX in Healthcare: Make The Right Thing The Easy Thing To Do
Technology in healthcare is being adopted at a faster pace than ever before. Join our LinkedIn Live as we discuss why making the right thing the easy thing to do is smart business.
Speakers: Drew Freeman – Sr. UX Researcher, Kahle Services – UX Researcher & Claudia Panfil – VP Marketing
View on LinkedIn
October 14, 2022
Boston, MA
UXPA Boston Conference
Presentation: How to Ensure Every Voice is Heard Impacts UX/CX Research & Design
Speakers: Stephanie Orme, Ph.D. – UX Researcher & Eugene Santiago – SVP of Research
June 21 - 23, 2022
San Diego, CA
UXPA International Conference
Presentation: Benefits and Best Practices for Diary Study, a UX Research Methodology for Understanding Users In-Context and Longitudinally
Speakers: Shao-Yu Chen – UX Researcher & Tony Moreno – Director of User Experience
June 6 - 9, 2022
Nashville, TN
Forrester CX North America
In collaboration with our sister company, JourneyTrack™
June 2 - 3, 2022
Atlanta, GA
Insights Association X Event
Panel Discussion: Whose Persona Is It Anyway?
Speakers: Sally Cohen, Director of User Experience at Infoblox, Ania Rodriguez, CEO at Key Lime Interactive, moderated by Claudia Panfil, VP of Marketing at Key Lime Interactive
Panel Discussion: Atlanta Hawks: Scoring Off the Court – How Insights Elevate the Fan Experience at the Atlanta Hawks
Speakers: Rusty Parker – Director of Research and Insights & Joe Abercrombie – SVP, Live Entertainment & Production at The Atlanta Hawks; Moderator: Claudia Panfil – VP of Marketing at Key Lime Interactive
May 24, 2022, 1:00 PM EST
LinkedIn Live
How Ensuring Every Voice is Heard Impacts UX/CX Research and Design
Join our discussion of the importance of DEI in research and design.
Speakers: Eugenio Santiago – SVP of Research and Tony Moreno – Director of User Research
View on LinkedIn
March 20 - 24, 2022
New Orleans
HFES
Key Lime Interactive presented findings from healthcare portal research studies to determine what really matters to patients.
Download the Infographic here: https://info.keylimeinteractive.com/2022_hfes#toppage
February 22, 2022 @ 1:00 PM EST
LinkedIn Live
From Senior UXer to What? Forging Your Leadership Path in UX
Join Key Lime Interactive founder and CEO, Ania Rodriguez, and Infoblox Director of User Experience, Sally Cohen, in a conversation about finding success and creating your own path in the world of UX. Ania chose a path from Individual Contributor to CEO of one of the most well-respected CX/UX strategy, research, and design agencies. Sally continues to find success in managerial roles working for some of the most recognized brands in the US – from Coca Cola and ADP to now Infoblox. They’ll discuss what’s worked, what hasn’t, how the industry has evolved over time, and how they are part of shaping the future of it moving forward. We hope you will join us.
View on LinkedIn
Select Event Recaps
The Coming Evolution in AI and the Relevance to UXR
Artificial Intelligence (AI) is evolving. Steve Foster, VP of Client Insights at Key Lime Interactive predicts this evolution, or even revolution, is gaining speed and that UX Researchers, known experts in considering the human experience, understanding how humans trust and naturally tech-savvy, will help usher in this change and ideally make it more compelling and perhaps help protect us from ourselves. Technologies like geofencing, mobile networks, and the ever-present mutually beneficial, yet still competitive business relationship, will all play a role as well.
Death of the 6 Week Research Project
Join us for a 30-minute webinar with our VP of User Research, Eugene Santiago, who will tell the story via a case study of how user experience (UX) research is changing, how Key Lime Interactive (KLI) is ushering along that change, and the impact this is having on product design as a whole.
Best Practices for Competitive Benchmarking
In this webinar, KLI will reveal some of the best practices they have developed over the years. Topics will range from the importance of taking the proper time for building a strong foundation for your benchmarking study, the key questions you should be asking yourself before starting, as well as participant recruiting, pre-analysis planning, and collecting and analyzing data.
Analyzing Facial Responses
In the third and final segment of our body & facial expression webinar series, we will talk about how to automate the analysis of facial responses to understand your user’s emotions. Facial analysis is one of the least intrusive methods for capturing real-time emotional reactions in a highly automated manner. These systems use computer algorithms that take video from a common webcam and provide frame-by-frame emotion metrics as outputs.
The Role of Facial Expressions in User Research
In this webinar, we are going to dive deeper into facial expressions specifically and the role they play in user research. We’ll share some common situations in UX research and some of the more relevant facial expressions to pick up on while observing users. We will be discussing the seven universal facial expressions of emotion, which are…
UXPA Webinar on Presumptive Design: It’s Not Research! We’re Getting Stuff Done!
In this webinar, Frishberg, and Lambdin offer a method they’ve been using for several years and recently published in their book, Presumptive Design: Design Provocations for Innovation by MK. The pair will introduce the method in the context of Agile, comparing and contrasting it to Lean UX.
Finding the Right Tool for Your Quantitative Research
In this 45-minute webinar, one of our user experience researchers with a focus on quantitative research tools will discuss his flowchart for choosing the right research tool based on your budget and data collection needs. In addition, he’ll provide information about how he came to recommend each solution for each particular problem, and why.
Intro: The Role of Body Language in User Research
This webinar will be an intro to the first in a series and will give you the skills you need to improve the interactions you have with your test participants and these skills will help you generate more accurate and actionable feedback from your users.
2015 Holiday Shopping Survey Overview
In this webinar, Key Lime Interactive reveals the results from its January post-holiday survey of 500 consumers. This event focuses on consumer spending behavior as it relates to online and mobile purchases during the holiday season. Get the full details by watching our webinar.
Popular Resources
UX Case Studies
White Papers
CX Blog Articles
KLI Reviews
Chart your course for a better customer experience today
Key Lime Interactive
Products
Locations
Miami
8350 NW 52nd Ter. | STE 301
Doral, FL 33166
New York
155 Water St. | UNIT 3/12
Brooklyn, NY 11201