July 28th, 12 – 1 pm EST
Speaker – Ania Rodriguez
The Roadmap to Great Customer Experience
Understanding your customer is important to the success of your business. During this session, the customer experience expert and TCI member, Ania Rodríguez, will walk attendees through a method to map the end-to-end experience so you can identify opportunities for improvement. She will share some tips on how to get feedback from your customers so that you can validate what you think you know and explore those that are limiting your growth.
Monday August 30th, 9 am – 5 pm EST
202 East Pratt Street, Baltimore, MD 21202
Speaker Brooke Dunagan
How to get Businesses to Approve your UX Requests: Secrets, tools and tips you need for success
This course is designed to help UX practitioners understand why business isn’t agreeing to the requested steps and learn how to create full proof proposals and requests. It helps professionals understand the business factors, their point of view and how that influences their denials or reluctance.
Date & Time: TBD
Speakers KLI thought Leaders, Alumni, and a Special Guest.
Key Lime CX Sumit
During this event, Key Lime Interactive, Alumni, Customers, and Partners will collaborate and brainstorm how as organizations, we can create more humane and conscientious products and user experiences (UX). Dates and details to follow soon. Stay tuned!
Artificial Intelligence (AI) is evolving. Steve Foster, VP of Client Insights at Key Lime Interactive predicts this evolution, or even revolution, is gaining speed and that UX Researchers, known experts in considering the human experience, understanding how humans trust and naturally tech-savvy, will help usher in this change and ideally make it more compelling and perhaps help protect us from ourselves. Technologies like geofencing, mobile networks, and the ever-present mutually beneficial, yet still competitive business relationship, will all play a role as well.
Join us for a 30-minute webinar with our VP of User Research, Eugene Santiago, who will tell the story via a case study of how user experience (UX) research is changing, how Key Lime Interactive (KLI) is ushering along that change, and the impact this is having on product design as a whole.
In this webinar, KLI will reveal some of the best practices they have developed over the years. Topics will range from the importance of taking the proper time for building a strong foundation for your benchmarking study, the key questions you should be asking yourself before starting, as well as participant recruiting, pre-analysis planning, and collecting and analyzing data.
In the third and final segment of our body & facial expression webinar series, we will talk about how to automate the analysis of facial responses to understand your user’s emotions. Facial analysis is one of the least intrusive methods for capturing real-time emotional reactions in a highly automated manner. These systems use computer algorithms that take video from a common webcam and provide frame-by-frame emotion metrics as outputs.
In this webinar, we are going to dive deeper into facial expressions specifically and the role they play in user research. We’ll share some common situations in UX research and some of the more relevant facial expressions to pick up on while observing users. We will be discussing the seven universal facial expressions of emotion, which are…
In this webinar, Frishberg, and Lambdin offer a method they’ve been using for several years and recently published in their book, Presumptive Design: Design Provocations for Innovation by MK. The pair will introduce the method in the context of Agile, comparing and contrasting it to Lean UX.
In this 45-minute webinar, one of our user experience researchers with a focus on quantitative research tools will discuss his flowchart for choosing the right research tool based on your budget and data collection needs. In addition, he’ll provide information about how he came to recommend each solution for each particular problem, and why.
This webinar will be an intro to the first in a series and will give you the skills you need to improve the interactions you have with your test participants and these skills will help you generate more accurate and actionable feedback from your users.
In this webinar, Key Lime Interactive reveals the results from its January post-holiday survey of 500 consumers. This event focuses on consumer spending behavior as it relates to online and mobile purchases during the holiday season. Get the full details by watching our webinar.