Miami, FL. – Key Lime Interactive has released its most recent competitive analysis of customers’ mobile experiences for the top eight insurance companies in the United States, focusing specifically on home and renter’s insurance. Using survey responses from 500 current insurance customers, the report provides performance scores for each company in several areas, revealing customer preferences, best practices in UX design, specific interface designs, and emerging trends that customers value. In addition to company ratings, the report provides information about products, specific features that correspond with customer satisfaction, as well as screenshots and graphs that are quick and easy to read.
A key feature of the report is a comparative analysis of specific categories that offer the greatest benefit for consumers. These categories are broken down into specific features, including data for mobile websites and apps for both iOS and Android devices. Our analysts used survey data to identify some of the most important capabilities, including:
- Access to Account Information
- Claims
- Bill Pay
- Insurance Quotes
- Alerts
- Self-Help
- Secure Login
- Customer Service
Subscribers to Key Lime Interactive’s Competitive Insights can access the full report, which is updated with new consumer data every six months, providing the most up-to-date information about mobile features and innovations in the home and renters insurance industry. Competitive Insights provides similar competitive research for a variety of other industries, including mobile banking, auto insurance mobile experience, and credit card mobile UX.
Learn more about the Mobile Insurance Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.