Understanding the end-to-end customer experience journey is pivotal to build a user experience that best meets your needs.
Our UX design philosophy is rooted in the fact that “we are not our users.” Design is driven by continuous insights gained through observation and testing with the intended end-users. Understanding the end-to-end customer experience journey is pivotal to build an experience that best meets the user’s needs.
Key Lime Interactive designers typically follow agile development, which contains the guiding principles by which features are researched, defined, designed, tested, and refined within the agile development cycle.
Performing the discovery efforts needed to help development teams define scope and acceptance criteria.
Creating sketches and high-fidelity prototypes of user requirements to ensure development efforts meet usability expectations.
Delivering graphical assets, rapid iterations, and design verification within each development sprint.
Validating designs, prototypes, and live environments with users to deliver optimal product performance and satisfaction.
Depending on the nature of your data and current business needs, your best-fit visualization will vary. No matter what you’re looking for — and what you hope to see — KLI can help.
Consider a company just getting started with database visualization. The sheer variety of tools and technologies available, coupled with the increasing volume of data collected, can make this a daunting task. KLI can help your team understand the types of data you have, pinpoint the visualization method(s) that align with this data, and deliver clear and concise visual outcomes.
KLI’s data visualization services also help companies make best use of qualitative customer data that doesn’t easily lend itself to chart or graph visualization. From word clouds to customer journey maps, effective visualization of the customer experience makes it possible to pinpoint growth opportunities.
Looking for customized data visualization for websites, applications, or other data-generating services? We’ve got you covered. In-depth experience with tools like D3.js and React let our teams create customized visualization frameworks to meet your specific needs.
During the Design & Refine phase the team will iterate on designs from paper and pencil sketches to high-fidelity visual prototypes. KLI UX Design quickly embeds within any set of requirements and guidelines by developing a framework of gathering inputs, establishing standards and libraries, and ensuring proper validation testing is conducted on all features.
Typical activities during this phase include:
Our UX designers are fully equipped with leading design and prototyping tools and skills to allow for quick design development and rapid prototype validation testing. Our team is proficient in the full Adobe Suite of Design tools along with several other of today’s top design support tools such as Sketch. Similarly, our team is experienced using today’s top tools for prototyping such as inVision, AxureRP, Balsamiq, and more.
During the Develop & Adjust phase, the team will focus on creating assets to help with the production of the screens. In addition, should any technical constraints come up during the development the team will refine the design while still making sure that all the hard work to ensure a user-friendly design is maintained. All design changes from developers will be discussed and approved by the design team.
The team will engage in these activities:
During the Test & Track phase, the team will focus on conducting validation testing with final designs. Validation testing will ensure that users have high success on task completion. The goal is to test the information architecture for ease of use, navigation, and satisfaction. The designer will also work with the team to set key performance indicator goals and assist with analytics.
