Banking Chatbots Benchmarked: How Top Mobile Apps Compare on Automated Chat Experience
While AI and large language models are making waves across industries, most mobile banking apps still rely on more traditional chatbot experiences. These tools offer users a quick, self-directed way to resolve issues, but their capabilities vary widely across the financial services landscape. In Key Lime Interactive’s analysis of leading mobile banking apps, a clear […]
Small Interactions, Big Results: Why Details Drive Customer Loyalty
In every product or service experience, there are big moments—sign-ups, checkouts, support calls. But it’s often the smallest, quickest moments that shape how customers feel. Microinteractions—those tiny cues like a button response, a progress indicator, or a confirmation message—might seem like background noise. In reality, they’re a powerful signal of how much a brand understands […]