by KLI | May 4, 2023 | Press Releases
Miami, FL: Key Lime Interactive and its CEO Ania Rodriguez have been recognized by The Women’s Edge and Kaufman Rossin as one of the Top 100 Women-Led Businesses in Florida once again. The awards ceremony took place at The Signature Grand in Davie, FL, and celebrated the achievements of women who are leading the charge to the top of their industries in companies across the state. Collectively, these organizations contributed over $43 billion to Florida’s economy. This year marks the 5th time that Key Lime Interactive has received this recognition.
“It is such an honor to again be part of a community of such amazing women leaders. The combined and individual accomplishments of this group is astounding, said Ania Rodriguez, founder and CEO of Key Lime Interactive and JourneyTrack.
In addition to revenue, the judging criteria includes factors like innovation, customer service, diversity, equity, and inclusion, as well as employee programs. The winning companies were chosen throughout the entire state of Florida.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy and design services agency focused on helping companies take a human-first approach to building better brand experiences, products and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report that makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | May 2, 2023 | Press Releases
Miami, FL: As part of its revolutionary, one-of-a-kind insights platform, Key Lime Interactive has released its latest competitive analysis of customer mobile banking user experiences. This report examines the top nine banking institutions in the United States and their respective mobile websites and applications and is based on survey responses from over 500 real consumers. As the twenty-fifth competitive review studying these leading financial brands, this report is the newest addition to Key Lime’s library of such reports on UX in mobile banking. The analysis reveals new data on customer preferences, best practices for mobile UX, emerging trends like touchless ATMs and improved security features for travelers.
A key feature of the report is the comparative analysis of specific features and functionalities that are most valued by today’s consumers, broken down by both feature and device type, including apps for both iOS and Android devices. Leading financial brands can harness this wealth of data to make empowered business decisions to connect with modern consumers. Key Lime Interactive’s analysts leveraged survey data to highlight some of the most sought-after capabilities, including:
- Access to Account Information
- Account Settings and Alerts
- Bill Pay
- Financial Management
- Peer-to-Peer Transfers
- Pending Payments and Transfers
- Security
- And more
Of the current market for mobile banking, Eugene Santiago, Senior Vice President of Research at Key Lime Interactive said, “The mobile banking landscape grows more competitive by the day. Banks who can anticipate consumer expectations and other trends in mobile banking are far more likely to delight customers and build brand loyalty. Our proprietary platform for Competitive Insights allows banks to stay ahead of these expectations with semi-annual in-depth analyses. These reports are rich with expert reviews, and, most importantly, brimming with the feedback from today’s customers.”
Subscribers to Key Lime Interactive’s Competitive Insights not only gain access to the report itself but also to the interactive platform, which is updated with new consumer data and details on up-and-coming features for mobile banking. The Competitive Insights platform also provides similar competitive research for a variety of other industries, including home and renter’s insurance mobile UX, auto insurance mobile experience, and credit card mobile UX.
Learn more about the Mobile Banking Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report, which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Apr 5, 2023 | Press Releases
Miami, FL: Key Lime Interactive just released its latest competitive analysis of the customer mobile user experience (UX) covering the top eight home and renters’ insurance providers in the U.S. By compiling data from 500+ survey respondents—all of whom are current insurance customers—this report gives a comprehensive overview of how each company performs in several areas. The result is a detailed look at today’s top customer preferences, as well as the current best practices for UX design, emerging trends that are most important to consumers, and even a look at the performance of specific interface designs.
“The home and renters insurance landscape is fiercely competitive, and providers who stay ahead of consumer expectations and trends to deliver great mobile customer experiences are more likely to build brand loyalty. Our proprietary platform for Competitive Insights allows them to do just that, with semi-annual in-depth analyses. The reports include expert reviews and, perhaps most importantly, the voice of the customer,” said Eugenio Santiago, Senior Vice President of Research at Key Lime Interactive.
This report also shares relevant industry insider information regarding which products, features, and functionalities correspond to customer satisfaction, and includes easy-to-read graphs and screenshots of actual interfaces.
Most significantly, this report provides readers with a comparative analysis of which categories provide the greatest benefits for customers, broken down by features, and includes data for mobile websites and user applications for iOS and Android devices. Key Lime Interactive’s research analysts condense all of this survey data into actionable insights, identifying which capabilities are most important to today’s insurance consumers, including
- Secure log-in
- Mobile payment
- Claim status tracking
- Viewable policy details
- Customer service support
- Account settings control
- Viewable payment history
- On-demand coverage changes
- Mobile claims
- And more
Subscribers to Key Lime Interactive’s Competitive Insights gain access to the full report, which is updated with the most up-to-date consumer data based on new surveys every six months. This gives subscribers a competitive edge, providing them with current data about which mobile features and emerging trends can offer the most potential impact in the home and renters’ insurance industry. Competitive Insights releases similar intensive industry research and key insights for several other sectors, including mobile banking, auto insurance mobile experience, and credit card mobile UX.
Learn more about the Mobile Insurance Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Mar 7, 2023 | Press Releases
Key Lime Interactive has released the most up-to-date competitive analysis of the customer mobile experience for the top nine credit card companies in the United States, focusing specifically on mobile site and app capabilities that are most important to today’s consumers. Using survey responses from 500+ of current credit card customers, this analysis details performance scores for every brand across multiple touchpoints. The result is an expository look at customer preference, best practices in interfaces and UX design, as well as emerging trends that customers want in a credit card brand. Additionally, this analysis offers a look at which features correlate with customer satisfaction, as well as screenshots of real interfaces and informative graphs.
“In today’s competitive mobile credit card experience landscape, credit card companies need to stay ahead of consumer expectations and trends. Our proprietary platform for Competitive Insights allows them to do just that, with semi-annual in-depth analyses that can be accessed at any time. The reports include not only expert reviews but most importantly, the voice of the customer,” said Eugenio Santiago, Senior Vice President of Research at Key Lime Interactive.
A critical component of this report is a researched-backed comparative analysis of which features offer the greatest benefits for consumers and lead to the highest levels of customer satisfaction. This includes categories for mobile websites and applications for iOS and Android devices. It also includes details regarding the industry’s emerging trends and best practices for impactful mobile UX design. Key Lime Interactive’s experienced analysis compiled volumes of survey data to pinpoint some of the capabilities that matter most to consumers including
- Secure Log-Ins
- Access to Account Balances
- Views of Recent/Pending Charges
- Mobile Account Payments
- Account Management
- Customer Service Support
- Access to Rewards Balances
- Access to Statements
Subscribers to Key Lime Interactive’s Competitive Insights unlock access to the full report, which is updated with new consumer survey results and analysis every six months, offering the most current insights about which mobile features and capabilities are leading the credit industry. Competitive Insights offers similar competitive research for a range of industries including home and renters insurance mobile UX, mobile experience for auto insurance, and mobile banking.
Learn more about the Mobile Insurance Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Nov 28, 2022 | Press Releases
Miami, FL. Key Lime Interactive has released its most recent, in-depth competitive analysis of the mobile user experience for the eight top-ranked automotive insurance companies in the United States. This report condenses the survey responses of more than 500 current auto insurance customers and shares performance scores for each company in several categories, outlining customer preferences demands that include:
- Best practices in UX design
- Specific interface designs
- Emerging trends that add value for customers
Additionally, the report includes relevant details about products, specific features that correlate with customer satisfaction, and screenshots and graphs to understand what the mobile user experience looks like across a range of auto insurers.
One key feature of this report is a comparative analysis that outlines which categories and features offer the best benefits for customers. Key Lime Interactive’s analyst synthesized the survey data to pinpoint which capabilities matter most to consumers, including:
- Changing Coverage
- Secure Login
- Account Details
- Help and Self Service
- Bill Pay
- Roadside Assistance
- Account Settings
- Alerts
- Customer Service
Subscribers to Key Lime Interactive’s Competitive Insights can access the full report, which is updated with the latest in mobile user trends every six months. As a result, subscribers have access to the most updated information about which mobile features and innovations are available in the auto insurance industry, and which ones matter most to consumers. Competitive Insights also offers similar research for other industries like mobile banking, credit card mobile UX, home and renter’s insurance mobile experience, and more.
Learn more about the Auto Insurance Mobile UX Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
by KLI | Oct 28, 2022 | Press Releases
Key Lime Interactive has released the latest competitive analysis report for consumer demand in mobile banking, comparing the top nine banking institutions in the United States. This report takes an in-depth look at which mobile capabilities are most important to consumers and how well industry leaders deliver on these capabilities.
By collecting survey responses from 500 current mobile banking consumers, the report offers performance scores for each bank across 18 capability categories, as identified as being most important to consumers. These include mobile deposits, online bill pay, account information, rewards, and more. Along with ratings for each bank, the report provides screenshots of actual user interfaces, graphs, and data that’s simple to understand and turn into actionable insights.
This report features a comparative analysis of what matters most to consumers, broken down into specific categories, including data for mobile websites and apps for both iOS and Android devices. Our team of expert analysts compiled survey data to highlight the features consumers are most eager to find in mobile banking, including:
- Account details
- Mobile funds transfers
- Online bill pay
- Check deposits
- App performance
- Products and services
- Security
- And more
Subscribing to Key Lime Interactive’s Competitive Insights means unlocking a world of new mobile banking potential through the full report. This report is updated every six months, which means subscribers gain access to the most current information about what consumers want in mobile banking, and how well industry leaders are delivering on these demands. Competitive Insights also offers competitive research for a range of industries, including home and renters’ insurance, mobile auto insurance UX, and credit card mobile UX.
Discover more about the Mobile Banking Competitive Insights Report.
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience (CX) and User Experience (UX) research, strategy, and design services agency focused on helping companies take a human-first approach to building better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help their growing list of Fortune 100 clients understand and effectively engage their customers.
Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. The company’s experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
