The Role of Body Language

Within User Research
Join our Next EventSubscribe for CX Insights
Watch

Intro: The Role of Body Language in User Research

 

Let’s say you find yourself in the middle of a test session and the user you’re with isn’t doing the best job of articulating their thoughts and feelings. You should remain vigilant in listening to the participant, but you can also focus more of your attention on their nonverbal behaviors like posture, hand gestures, facial expressions, etc. This nonverbal data can be coupled with other qualitative feedback you observe, and it will help you better understand what the user’s actual feelings and emotions are during the test session.

In this webinar, we demonstrate common situations in UX research and some of the more relevant emotions to pick up on while observing users. Some of the gestures we will be acting out will be related to:

 

  • Confidence
  • Confusion
  • Frustration

Trusted by over 90 of the world's top organizations

90

UX Webinar Highlights

Joining this webinar will help give you the skills you need to improve the interactions you have with your test participants, and these skills will help you generate more accurate and actionable feedback from your users.

This webinar will be an intro to the first in a series, the next one will deep dive into facial expressions, and we’ll close out the series with the power of the face and eye insights.

KLI Webinars

Attend Our Next Virtual Event!

Join Us

Locations

Subscribe to Our CX Newsletter