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MOBILE CREDIT CARD COMPETITIVE INDEX REPORT

(Published Bi-Annually in January and July)

 

OVERVIEW

The Credit Card Competitive Index by Key Lime Interactive (KLI) summarizes these new, successful and well-received features across the finance industry so that both the industry leaders and institutions, large and small, can make at-a-glance decisions. The report features key areas that drive user satisfaction and quickly identifies areas of improvement to satisfy existing and prospective customers. KLI’s research experts highlight opportunities based on a rigorous independent evaluation and that ultimately identifies trends and opportunities that move the entire industry forward.

In this detailed report, KLI reviews the competitive mobile landscape of nine (9) of the top US credit card issuers, and ultimately reveals which bank offers their users the best mobile solutions:

  • American Express
  • Bank of America
  • Capital One
  • Chase
  • Citibank
  • Discover
  • USAA
  • U.S. Bank
  • Wells Fargo

 

This report goes far beyond a basic heuristic evaluation or expert review; KLI’s methodology is unique because it incorporates consumer preferences. An important part of our analysis is a 500-person survey of smartphone owners in which they are asked to weigh in and identify the features and capabilities that they consider critical for a successful experience with the mobile site or app offered by their credit card company.

KLI’s intent in creating this third-party syndicated report is to:

  1. Provide consumer-driven data to help guide credit card issuers as they prioritize features to implement. This guidance will be based on the results of a current consumer survey.
  2. To summarize how the credit card companies differentiate themselves from their competitors through the capabilities and features that they offer.

 

Read the overview: Mobile Credit Card Competitive Index Report Overview PDF

 

METHODOLOGY

To create an overall score, we combine a capabilities assessment with user feature importance ratings. The capabilities assessment is created by examining the feature coverage of the credit card sites and applications. User ratings are determined by a consumer survey and card sort.

Our review of the primary mobile properties includes a full verification of the financial institutions’ capabilities. The unmodified score represents feature coverage, or the bank’s offerings by category. This is a binary evaluation reflecting the possession of certain criteria.

 

SUMMARY OF CAPABILITIES AND FEATURES TO BE ASSESSED

  • Secure Log In Process
  • Fraud Protection & Security
  • Account Activity/History
  • Account Settings/Management
  • Bill Payment
  • Rewards
  • Customer Support
  • Social Media

 

Mobile Credit Card Competitive Index Report On-Demand Webinar

Need more info? Contact us at: sales@keylimeinteractive.com

 

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