Voice Tech Talk Recap

Key Lime Interactive Events

Voice Tech Talk

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Watch the Voice Tech Talk Masterclass:

Key Lime Interactive’s 3rd EmTech Masterclass sparked a lot of great discussions!

The session focused on how to create great voice tech experiences and how to get people to fall in love with a brand’s voice technology. If you weren’t able to attend, check out the recap below.

Continue reading to access our free Voice Tech UX Tips worksheet from our experts. You can also download the deck from the Voice Tech Talk.

36 Virtual Events Hosted & Counting

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EmTech Masterclass Summary

Voice Tech Talk, our 3rd Masterclass, focused on Voice User Experience (VUX) for Voice User Interfaces (VUIs). During this session, our Voice UX experts Sam and Roos share examples of both great brand experiences and great brand failures where poor VUX led to a lasting negative impact on the brand’s reputation and potential loss of a generation of customers.

In fact, the topics discussed during the event and the Q&A were so beneficial, that @AllVoiceEventsposted the replay on their website to share with even more Voice Tech experts in the community.

When watching this EmTech Masterclass recap, the key questions to ask yourself are:

  • What are the main touchpoints my customers have with our brand, and how can Voice Tech breathe new life to those touchpoints?
  • Are there any pain points they’re experiencing across their customer journey?
  • How am I getting customer feedback early and often?
  • Is my brand’s voice tech experience measuring up?

To help, here are some tips to ensure you can enhance your voice customer experience while simultaneously improving your bottom line.

 

5 Protips for Leveraging Voice for your Brand

 

Want to make your customers fall in love with your voice technology? Follow the steps below to start the process:

  1. Pair Voice with Complementary Brand Touchpoints
  2. Map the 360 Voice Experience
  3. Know What Will Make or Break the CX
  4. Use a Human-Centered Approach
  5. Get Feedback Early and Often

Check out our worksheet for additional resources from our VUX research team. You can also speak to our team by finding a time that works for you.

Download Worksheet

KLI Webinars
KLI webinars

Masterclass Highlights

Map the 360 Voice Experience

Learn More

Get Feedback Early & Often

View the Whole Presentation

Use a Human-Centered Approach

Get the Handout

Know What Will Make or Break the CX

View Worksheet

Let’s Talk About Emerging Technology

Voice Technology is just one aspect of Emerging Technology(EmTech). At Key Lime Interactive (KLI), we also provide UX research on eXtended Reality (VR & AR) and Mixed Reality (MR) product experiences. Additionally, we’ll be hosting even more EmTech Masterclasses over the next several months! Sign up for alerts, so you can be the first to know about dates and details. See you at the next EmTech Masterclass!

In the meantime, if you have any questions for our emerging technology or VUX research experts, let us know at emtech@keylimeinteractive.com.

Voice Tech Speakers

Samantha Silver

Samantha Silver

User Experience Associate in Research

Having experience in both qualitative and quantitative research, Samantha has experience assisting through every step of the research process; from recruiting, to data collecting, to synthesizing to report building. Passionate about voice technology, Samantha is able to apply her research expertise to evaluating all stages of voice tech maturity and providing actionable insights.

Roos Voorend

Roos Voorend

User Experience Researcher Specialist

Roos has been conducting quantitative and qualitative research on customer and user experience (UX) across several industries including advertising, retail, healthcare, and entertainment. Through her international work across Europe and the US, she has engaged with a diverse range of users such as heart patients, children, and parents, beer consumers, and journalists. Her specialties include research on voice and conversational AI, mixed-method research, co-design, ethnographic field research, and prototype testing.

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EmTech Masterclass #1: Self-Representation & Scale in Virtual Reality

EmTech Masterclass

Self-Representation & Scale in Virtual Reality
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Webinar

Virtual Reality (VR) & UX:

Did you know that Virtual Reality (VR) starts with how one is perceived? This is why it’s so crucial to have a UX design that’s based around this principle from the start.

Designing the right self-representation within a VR system not only determines how someone perceives and navigates in a virtual world, but it also sets the product’s tone.

Social VR applications define your users and change how they are able to interact with each other within the application. It may start with virtual hands, controllers, or an avatar but great self-representation has the potential to increase presence and immersion which results in better user engagement and ultimately encourages your users to keep using your product.

36 Virtual Events Hosted & Counting

36

Masterclass Speakers

Ayush Bhargava, Ph.D.

Ayush Bhargava, Ph.D.

VR/AR User Experience Researcher

Ayush Bhargava is a creative problem-solver specializing in perception and usability-based research in XR. He is a developer at heart and approaches every problem from both a technical and human factors perspective.
Marina Roselli

Marina Roselli

User Experience Research Specialist

Marina Roselli, a NYC-based UX Researcher/Designer specializing in eXtended Realities (XR). At heart, she is a problem solver, a storyteller, and a gamer with a knack for providing band-aids to customer’s pain points.

Watch EmTech Masterclass Session 1 Recap:

View some highlights from our 1st session on May 27th, 2020 where Key Lime Interactive experts discuss:

  • How self-representation affects user perception and creates affordances for interactions
  • How to identify visual cues that impact the sense of scale and refine how users interpret the environment.
  • How to establish a path of success for your product by determining the type of usability/effectiveness testing that will have the most impact on your design.

 

As an added bonus, we’ve provided the worksheet below with 6 crucial takeaways from the course.

Stay tuned for our next Masterclass session coming soon and even more half-hour classes will be released every 2 months. Sign up for the next EmTech Masterclass course coming soon!

 

ux strategy
Ux highlights

Masterclass Highlights

What does self-representation need to convey?

Learn More

Consider simpler versions of self-avatars

View the Whole Presentation

Evaluate if the self-avatar is fulfilling its purpose

Get the Presentation

Consider the importance of scale in the experience

View Worksheet

Use as many visual cues as possible

Get the Presentation

Perceptually evaluate the environment scale

View Worksheet

Takeaways

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